Customer Service

FAQ

• What is your exchange/return policy?

  We accept exchanges and returns for non-custom apparel up to 30 days after the original purchase provided item(s) are unworn, unwashed, and with tags still attached. Please view our exchange policy for further details.

• How should I wash my jersey / shorts?

  Jerseys and shorts can be machine washed on the cold cycle and drip dried. Do not dry clean or iron, and do not use bleach.

• Do you have blank or customized jerseys?

  We have an excellent custom jersey department that can create custom jerseys for teams, events and retailers. You can find more information on the custom apparel page. We do not have inventory of blank products.

• Can you send me a printed catalog or some stickers?

  Just send us an email to customer.service@primalwear.com and we'll be happy to send you a copy of our catalog or some stickers or both!

• Will you sponsor me?

  Currently, Primal is not accepting applications for sponsorships. Be sure to check back in the next few months, as we hope to provide more sponsorships in the near future.

• Can I place an item on backorder?

  Unfortunately, our ordering system cannot always maintain a completely up to date inventory of our products and sometimes items ordered may not be in stock. If this is the case, we will always contact you to let you know which item is out of stock. We cannot place out of stock items on backorder as we do not currently have a system to manage and track such orders.

• Is there a sizing chart?

  Yes. We have a Sizing Chart and a Fit Guide. These Charts are also on each product page.

Shipping & Handling

Free Shipping

Order arrives in approximately 7-10 business days. Orders usually ship same day or next business day. No Saturday or holiday delivery. Signature may be required for orders totaling over $300.

Standard Shipping

Arrives in approximately 3-7 business days. Orders usually ship same day or next business day. No Saturday or holiday delivery. Signature may be required for orders totaling over $300.

Express Shipping

Arrives in 2-3 business days. Order MUST be placed before by 1pm MST for same day shipping. No Saturday or holiday delivery. Not available to PO Boxes. Signature may be required for orders totaling over $300.

Overnight Shipping

Arrives by 4:30 next business day. Order must be placed by 1pm MST for same day shipping. No Saturday or holiday delivery. Not available to PO Boxes. Signature required for orders over $300.

USPS Priority Mail – PO Boxes and APOS

Arrives in 3-5 business days, international in 6-10 business days. Order must be placed by 9am MST for same day shipping.

International Orders may be subject to additional Customs Taxes and/or Duties upon arrival.

The customer is responsible for any Customs Charges.

Exchange/Refund Policy

At Primal, we stand behind our products. We hope that you are equally satisfied with every aspect of your ordering experience. If for some reason that is not the case, please use our online Returns & Exchanges tool to get a label that you can use to send your item back to us.

For eligible items purchased on primalwear.com, we accept returns up to 30 days provided the item(s) are unworn, unwashed, and with tags still attached. We also accept exchanges up to 60 days after the original purchase. 

Mailing Your Exchange

We offer free shipping on all items exchanged within the USA. Once we receive the original item, we will process your exchange in 2-3 business days.

Please note that a $16 shipping fee will apply for all international exchanges and we will contact you for payment.

There are no exchanges for discontinued merchandise, final closeouts, or customized products, no exceptions.

Limited Warranty

We offer a 1-year replacement or store credit policy for any items that you are dissatisfied with.

If your item has a manufacturing defect in its materials, you can return it directly to us at any time. This limited warranty does not cover ordinary wear and tear of our products.

Start New Return

Exchange/Return Policy does not apply to custom fulfillments or custom preorders.